Return and Refund Policy

Last updated: October 9, 2026

We want to resolve problems with your order quickly and fairly. Because many of our products are made to order or handled by fulfillment partners, we offer no general returns or exchanges for dissatisfaction or a change of mind , to the extent permitted by law.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon receipt.

If your item is damaged, defective, misprinted or incorrect, contact us as soon as possible at:

support@sick-story.com

Please send us:

• your order number,
• a brief description of the problem, and
• clear photos of the affected item and packaging, if necessary.

Claims under our voluntary replacement and refund policy should be reported within 30 days of receiving the order .

After reviewing the case, depending on the circumstances, we may offer a free replacement or refund .

Mandatory statutory rights remain unaffected.

Clothing and Print-on-Demand Products

Our print-on-demand products are made specifically after your order is received.

Therefore, to the extent permitted by law, we accept no returns or exchanges due to:

• an incorrect choice of size,
• an incorrect choice of color,
• dissatisfaction, or
• a change of mind.

Please check the size chart and your product selection carefully before completing your order.

For production defects, misprints, damaged items or incorrect deliveries, the claims process described above applies.

Printful also does not accept returns of made-to-order products for an incorrect size or color, or a change of mind. Printful Help Center

Dietary Supplements

For dietary supplements, to the extent permitted by law, we accept no returns or refunds due to dissatisfaction, taste, personal preferences or a change of mind.

Opened or used dietary supplements cannot be returned.

If a product is damaged, defective, incorrectly labeled or delivered incorrectly, please contact us using the claims process described above.

Supliful also does not refund orders for a change of mind; replacement or refund may be possible for errors caused by Supliful. help.supliful.com

Cancellations

Orders are often forwarded automatically to our fulfillment partners shortly after receipt.

We therefore cannot guarantee that an order can still be changed or canceled after it is placed.

If you notice an error, contact us immediately at support@sick-story.com.

Once an order is in production or being prepared for shipping, cancellation may no longer be possible.

Incorrect Delivery Addresses and Unclaimed Shipments

Please check your delivery address carefully before completing your order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply for redelivery.

This also applies to shipments that are not collected or are refused by the recipient, to the extent permitted by law.

Return Shipments

Please do not return products without contacting us first.

In particular, do not send returns to our business or correspondence address, or directly to a fulfillment partner, unless we expressly ask you to.

If a physical return is required, we will provide individual instructions and the correct return address.

Unauthorized returns may not be processed.

Refunds

Approved refunds are generally issued to the original payment method.

Your bank's or payment provider's processing time may vary.

We will notify you once we have initiated a refund.

Statutory Rights

This policy does not limit any mandatory rights under applicable law that cannot validly be excluded.

Contact

For questions or problems with your order:

Sick Story LLC
Email: support@sick-story.com